Return policy generator
Many Pakistani shops exchange and do not refund. Say exactly that, in words customers accept, then copy it into your store or post the short Urdu card.
This is a starting point, not legal advice. Each line says what your store does, so read every line, change anything that is not true for you, and ask a lawyer to check it if your store is large.
Need privacy, shipping and terms in one go? Use the full store policy generator.Next, write your shipping policy.
Rules set. Now give customers somewhere to order.
Storelala gives you a store with cash on delivery built in, at yourbrand.storelala.com. Free to start, no card needed.
Start your storeQuestions
Should I give refunds, or only exchanges?
Both are common. Many Pakistani fashion shops exchange or give store credit when a customer changes their mind, and pay money back only when the item is wrong or damaged. Exchange only is the safest for a small shop, because cash on delivery parcels already cost you two courier trips when they come back. Pick what you can afford to keep doing.
How long should the exchange window be?
Seven days from delivery is a common starting point for a small shop, and longer for items that are easy to resell. A shorter window is easier to enforce. Whatever you pick, say when the days start, and say whether they are calendar days or working days. This tool asks for both.
Who should pay the return courier?
The usual split is that you pay when the mistake is yours, a wrong size sent or a damaged item, and the customer pays when they change their mind. Putting the courier charge in the policy stops the argument before it starts.
A customer says the parcel arrived damaged. What proof should I ask for?
A video of the parcel being opened, from the sealed packing to the item inside, is the clearest proof for you and for the courier. Ask for it in the policy, give a time limit to report, and keep photos of how you packed the order.
Can the policy be in Urdu?
The full policy is written in English, because that is what most store pages use. The short summary for your customers can be in English, Roman Urdu or Urdu. Pick the language, check it with someone who reads it, and post it as a card in your Instagram highlights or send it on WhatsApp.
Is this legal advice?
No. It is a starting point built from the answers you give, and it says only what you choose. Read every line, change anything that is not true for your shop, and ask a lawyer to look at it if your shop is large. The all-in-one store policy generator covers privacy, shipping and terms as well.