WhatsApp message templates for orders
Pick the step, add the customer’s details once, and copy the message. Your details fill every template. No sign-up.
Message for
Cash on delivery lines show only when ticked
Paste it into the buyer’s WhatsApp chat. Read it once before you send, and check the amount and the address.
Tired of copying orders into WhatsApp?
A Storelala store collects each order with the address and amount, and cash on delivery is built in. Free on Lite, no card needed.
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Which messages do I get?
Fourteen: order received, COD confirmation, shipped, out for delivery, delivery failed, payment received, review request, back in stock, sale broadcast, a follow-up on an unconfirmed order, exchange approved, a polite reply to price haggling, a payment reminder, and a reply to a return or exchange request.
Can I send the Roman Urdu or Urdu version?
Yes. Each message comes in English, Roman Urdu and Urdu script, each in a full and a short version. Pick the language your buyer writes to you in.
Why confirm a COD order before dispatch?
A buyer who replies YES has told you the address and the amount are right and that someone will be home. Orders that stay unconfirmed are the ones most likely to come back, so many sellers dispatch only confirmed orders.
How do I send a message on WhatsApp?
Tap Copy message, open the buyer’s chat, and paste. The bold option wraps the order number and amount in asterisks, which WhatsApp shows in bold. Copy turns on once the message has every detail it needs, and the cash on delivery lines appear only when you tick that the order is COD.
Does it work for the sale broadcast?
Yes. Pick Sale, Eid, 11.11, Black Friday or Independence Day, add the discount and the end date, and copy. The greeting has no customer name, so it suits a broadcast list.
Is my customer’s information saved?
Names, order numbers, amounts and tracking numbers stay in your browser and are not saved for the next visit. Your shop name and courier are remembered on this device.